Frequently Asked Questions.

See below for some commonly asked questions to give you more information about how Switch My Service can help you.

If you have a question that you can’t find the answer to, please contact us.

How quickly can I get a proposal?
arrow down arrow down

Depending on the size and complexity, you’ll receive a proposal within 1-2 days following your conversation with our experts.

I have a long time left on my contract, can I switch?
arrow down arrow down

It may still be cost-effective to switch depending on a few factors such as early termination fees and contract duration left. Our advice would be to fill in your details and discuss your needs with one of our trusted providers who will be able to advise you if it’s in your best interests to switch.

How long does it take to switch?
arrow down arrow down

Mobile switching: You can be up and running within 3-4 working days for SIM only, or on average within 15 days if purchased with a handset.
Business Phone and Broadband / VoIP switching: From saying yes to your new business phone and broadband to going live, this can take as little as 30 days.

I don’t know what I need from my solution, can you help?
arrow down arrow down

Of course! Our questionnaire takes you through the key questions we need to understand and one of our providers can walk you through the right solution for you based on the answers you provide.

Can I speak to someone to discuss my solutions and services?
arrow down arrow down

Absolutely – you can speak to someone to discuss your current services and your future needs. From there they will be able to help you decide which is the best solution and service for you.